Jaia9 Privacy Policy – Your Data Protection & Privacy

1 Introduction

Jaia9 ("we", "Platform" or "Company") takes data protection responsibilities extremely seriously. We understand that your trust is our most valuable asset, and we are committed to safeguarding your privacy at all times.

This Privacy Policy explains in detail how jaia9 collects, uses, stores, protects, and in certain circumstances shares your personal information. This document is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best standards in personal data handling.

This Privacy Policy applies to all jaia9 platform users, including website visitors, registered members, and any individual who interacts with our services through any channel. Please read this document carefully. If you disagree with any part of this policy, we advise you to stop using the jaia9 platform.

2 Personal Data We Collect

Jaia9 collects various types of personal information depending on how you interact with our platform. Below is a detailed explanation of the data categories collected:

We may also receive your information from trusted third-party sources such as payment providers and identity verification services, solely for the purpose of processing transactions and verifying your identity.

3 How We Use Your Data

Jaia9 uses collected personal information solely for legitimate and necessary purposes in order to operate the platform effectively. The following are the primary purposes for which your data is used:

• Account management: Creating, managing, and maintaining your member account, including secure registration and login processes.
• Identity verification (KYC): Verifying your identity in accordance with anti-money laundering (AML) legal requirements and complying with responsible gambling regulations.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Platform security: Detecting and preventing fraud, unauthorised access, account misuse, and suspicious activity that could compromise the security of other members.
• Customer support: Providing effective technical assistance and support when you contact our support team.
• Service communications: Sending important information relating to your account, policy changes, and platform updates that require your attention.
• Marketing (with consent): Sending promotional information, bonus offers, and the latest updates — only if you have given consent to receive such communications.
• Platform improvement: Analysing aggregated usage data to improve user experience, platform performance, and the range of games offered.

Jaia9 will not use your data for any other purpose not stated in this policy without first obtaining your consent.

4 Legal Basis for Data Processing

Jaia9 only processes your personal data when there is a solid legal basis for doing so. These bases include:

• Contractual compliance: Data processing required to provide the services you have requested, including account registration and transaction processing.
• Legal obligations: Processing required under Malaysian law, including PDPA 2010, AML requirements, and directives from relevant authorities.
• Legitimate interests: Processing for fraud prevention, network security, and service improvement purposes that do not affect your fundamental rights.
• Your consent: For marketing and promotional communications, we only process your data with your explicit consent, which you may withdraw at any time.

5 Data Sharing & Disclosure

Jaia9 does not sell, rent, or trade your personal information to third parties. However, in certain limited situations, we may share your data with the following parties:

• Payment service providers: Required transaction information is shared with payment providers such as DuitNow, FPX, and digital wallet providers to process your deposits and withdrawals.
• Identity verification provider: KYC data may be shared with trusted third-party verification services to ensure the accuracy of identity verification.
• Technology infrastructure provider: Trusted server and cloud service providers that help operate the jaia9 platform, all subject to strict confidentiality agreements.
• Legal authorities: jaia9 complies with all court orders, directions from law enforcement authorities, or legally valid regulatory requirements.
• Professional advisors: Lawyers, accountants, and auditors bound by professional confidentiality obligations when providing advisory services to jaia9.

In all data sharing cases, jaia9 ensures that the receiving party maintains an equivalent level of data protection and uses the data only for the specified purposes.

6 Data Security

Protecting your personal data is jaia9's highest priority. We implement multiple layers of technical and organisational security controls to ensure your data remains protected at all times:

While we take all reasonable precautions, no security system is entirely foolproof. We encourage you to take your own protective measures by using a strong, unique password and never sharing your login credentials with anyone.

7 Data Retention Period

Jaia9 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law.

• Active account data: Retained throughout the period your account is active and used to provide ongoing services.
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysia's financial and taxation legal requirements.
• KYC records and verification: Retained for 5 years after account closure in accordance with applicable AML requirements.
• Marketing data: Retained until you withdraw your consent or request deletion.
• Technical logs: Retained for 90 days for security and technical troubleshooting purposes.

Once the defined retention period has lapsed, your data will be securely deleted or anonymised using methods that ensure it can no longer be linked back to your identity.

8 Cookies & Tracking Technology

Jaia9 uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Necessary cookies (required): These cookies are essential for core platform functions such as login session management and security. The platform cannot function properly without them.
• Preference cookies: Saving your settings such as preferred language and platform customisation preferences for a more comfortable experience.
• Analytics cookies: Helping us understand how members use the jaia9 platform so we can improve our services. This data is collected in aggregate and does not directly identify individuals.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. For the jaia9 mobile platform, cookie settings are managed through your app settings.

9 Your Rights

As a data subject under Malaysia's PDPA and international privacy principles, you have the following rights regarding your personal data held by jaia9:

To exercise any of the above rights, please contact our privacy team via email [email protected]. We will process your request within 30 business days. In complex cases, this period may be extended up to 60 days with prior notice to you.

10 Changes to This Privacy Policy

Jaia9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or improvements in privacy protection.

When significant changes occur, we will notify you through the following means:

• Displaying a clear notice on the jaia9 homepage at least 14 days before changes take effect.
• Sending notification emails to the address registered on your account.
• Displaying a pop-up notice when you log in to the platform for the first time after changes have been made.

The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. Your continued use of the jaia9 platform after any changes take effect will be considered your acceptance of the updated terms.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the jaia9 privacy team is ready to assist:

We are committed to responding to all privacy-related enquiries within 3 Business Days. For more complex data access or data deletion requests, the response period may take up to 30 business days.